Custom Order — Color, Bundle & Size Requests
| Features | |
| Material | |
| Length | |
| Color | |
| Processing time | |
Yes. Our Kyiv workshop operates as usual and ships reliably worldwide. If a shipment is ever confirmed lost in transit, we provide a full refund or free replacement.
Standard shipping:
- US — 8–10 days
- EU — 5–7 days
- Other countries — up to 2 weeks
Express shipping:
- US — ~6 days
- EU — 4–5 days
- Other countries — 5–7 days
In-stock ropes ship from our US warehouse in 2–3 days. You'll receive tracking by email once your order ships.
Always. Every order ships in plain, unbranded packaging with no indication of the contents.
US orders ship DDP (duty paid) — any US customs duties are included in your price; your state's sales tax, if applicable, is added at checkout. Orders outside the US may be subject to local customs duties, payable by the recipient.
Yes, within 30 days, if unused and in original condition (ropes in factory coil, leather unworn). Defective items get a free replacement or full refund. Details in our Returns & Exchanges policy.
Yes, we keep a range of colors in stock and welcome custom requests. Contact us and we'll create something tailored to you.
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