Returns & Exchanges
Returns & cancellations
We gladly accept returns and cancellations.
Contact us at firstname.lastname@example.org within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 24 hours of purchase
We don't accept exchanges.
But, please, contact us at email@example.com if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
1. Custom or personalized orders
2. Intimate items (for health/hygiene reasons)
3. Items on sale
Conditions of return
Buyers are responsible for all shipping costs, unless the item arrived damaged or defective. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We recommend to choose a trackable option when shipping the item back.
Conditions of refund
The refund will be issued within 1 (one) working day after we receive the item back. Please, be aware that the actual return of money may take more time depending on the payment method you initially chose.