Returns & Exchanges
At Passion Craft Store, we want you to be confident in your purchase. Please review this policy carefully before placing an order, as it explains your rights, obligations, and important hygiene-related restrictions.
1. Return Window
You have 30 days from the date of delivery to request a return. Return requests submitted after this period will not be accepted.
2. Regional Return Addresses
To make the process easier, we utilize regional return facilities. Once your return is authorized, we will direct you to the appropriate location:
- United States Customers: Returns are shipped to our warehouse in Minnesota (MN).
- European Union Customers: Returns are shipped to our warehouse in Poland.
- International Customers: Returns are shipped to our U.S. or Ukraine warehouse, depending on logistics.
Important: Please do not send items back without prior authorization. Unauthorized returns will not be accepted.
3. Eligibility & Hygiene Standards
Due to the intimate nature of our products and strict safety regulations, we maintain high standards for returns:
- Condition: Items must be brand new, unused, and in the exact condition received.
- Ropes: Must remain in their original factory coil. Uncoiled ropes are not eligible for return.
- Leather Goods: Must show no signs of wear, impact marks, deformation, or skin contact.
- Hygiene Clause: Any item returned in a used, worn, or tampered condition will be rejected and safely disposed of. No refund will be issued for items that fail hygiene inspection.
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged during shipping, or incorrect (wrong item/color), contact us at [email protected] with photos of the issue.
Our Guarantee: If the issue is due to our error or a manufacturing defect, we will cover all return shipping costs, provide a prepaid label, and offer a free replacement or a full refund.
5. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We strongly recommend using a trackable shipping service. We are not responsible for lost or untracked return shipments.
6. Refunds & Processing
Once your return is inspected (usually within 1–2 business days), we will notify you of the approval or rejection. Approved refunds are issued to the original payment method and typically take 3–7 business days to process.
7. Cancellations
Orders may be canceled before shipment. Once an order has shipped, it must follow the return process described above.
Contact: [email protected]
